Understand whether settlement review is worth exploring for your tax debt. Discuss the balance and financial circumstances, along with payment plans or penalty questions, without assuming that every account qualifies for a reduction.
Begin with the actual letter
IRS notices can concern a balance, a change, missing information, or another account issue. Identify the notice number and tax period, then read what the letter asks you to do. Keep all pages and any enclosures together when discussing assistance.
A response and a payment are different questions
If you disagree with information in the notice, follow its instructions for responding. If you understand the amount but cannot pay it, explain that difficulty separately. A review should identify which concern the proposed work addresses and any time-sensitive action in the letter.
Make the next step clear
Ask what will be reviewed, who is responsible for a response, and what supporting information may be useful. Keep a copy of material you send and relevant confirmation. General website information does not replace the instructions in your own notice.
Read the current official instructions: IRS guidance on notices and letters.